This shop uses cookies and other technologies so that we can enhance your experience on our sites.

CrocoBig offers different payment methods, all of which are totally secure. Let’s explain what each one involves.


 

PayPal™

This is the most secure internet payment platform. It allows you to link payments to your credit or debit card, or even to your bank account. It has a cost of 1% (+ 0.30 € per transaction). 

 

Bank Card by Stripe

We accept most credit cards or debit cards through Stripe in guest mode (there is no need to create an account on Stripe or register). It has a cost of 1% (+ 0.30 € per transaction).

 

Bank wire transfer

This payment method delays the delivery until the payment is confirmed by our bank. You have 24 hours in which to confirm it by attaching proof of the transfer in your control panel. You will then receive an e-mail message explaining the steps you need to take in order to finalise the order.

SHIPMENT AND DELIVERY

Urgent shipping to all Europe with package tracking

We work with urgent carriers
 
Online package tracking with tracking ID
 
Shipping to the Balearic Islands, Ceuta, Melilla and the Canary Islands
Urgent shipping to all Europe
 
CSV with shipping charges table at the control panel

 How long does CrocoBig need to prepare and ship my order?

You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.
The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

 Does CrocoBig offer package tracking?

Yes, you can track any package and check the tracking number in your control panel.

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, CrocoBig will refund you for the cancelled order.

 How to cancel an order?

If you wish to cancel an order and stop your shipment, you can cancel it from the Orders menu of your Control Panel.

However, we inform you that, due to the high level of automation in the management of orders, the timescale in which an order can be cancelled may be short. The cancellation process is automatic and, for this reason, if the system does not allow a cancellation to be made, this will no longer be possible.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

 How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

If you are a Dropshipper, take advantage of the order confirmations sent to your customers to educate them in this good practice, as CrocoBig does with its distributors.

 
keyboard_arrow_up